Schedulerflowcore
Deposits, cancelled visits, and money returned
This note covers deposits for plant visits, fees for desk work already started, and what happens when a line cannot be walked. It does not cover physical goods, subscriptions, or couriered parts, because we do not sell those.
What can be refunded
Unused deposit when we refuse an engagement because the file is too thin, after deducting intake time at the published day rate.
A visit you cancel in writing more than ten working days before the first agreed on-site day: the deposit is returned in full.
A visit we cancel because of our own illness or travel failure: the deposit is returned in full, or moved to a new window at your choice.
Partial refunds
Cancellation between ten and three working days before the first on-site day: half the deposit is kept against diary time already blocked, half is returned.
Desk work already begun (reconstruction, interpretation of sheets you already sent): we invoice time at the day rate up to the date of cancellation and return any remainder of sums paid.
Non-refundable
The portion of a fee that corresponds to a briefing already delivered.
Travel tickets we bought after you confirmed dates, if they cannot be refunded to us; we will show the receipts.
A thirty percent deposit when you cancel inside three working days of the first on-site day, unless the plant itself is closed by a force you do not control (flood, official order). In that case we move the window without keeping the deposit as a penalty.
No-shows
If the gate will not admit us because names were not sent, or the named guide is absent without a substitute, the on-site day is treated as delivered for the purpose of the day rate. We will still offer a reschedule at a new fee if you want a second attempt.
Work already started
Opening a cabinet, photographing tickets, or drafting timelines is work. It is billed even if you later decide not to hear the presentation.
Materials
We do not buy your spares. Printed copies of your own briefing are included. Extra bound copies after delivery are a small additional charge listed on the invoice if you ask for them; they are not refundable once printed.
How to ask
Write to hello@schedulerflowcore.digital or telephone +995 431 555 649 with the estimate number. We confirm in writing within five working days.
How money returns
The same method as the payment (bank transfer in GEL unless we agreed otherwise). Processing is typically ten working days after we accept the request. Bank charges on your side remain yours.
Rescheduling
Moving a visit more than ten working days ahead is free once. A second move, or a move inside ten working days, is treated like a cancellation of the old dates plus a new deposit.
Exceptions
Emergency callout is not offered, so there is no emergency cancellation fee. Training courses and software seats are not sold, so they do not appear here.